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Summary of Contents for Motorola SBV5121

• Page 1 User Guide SBV5121 VoIP Cable Modem..

• Page 2: Safety And Regulatory Information

  IN THE INSTALLATION AND TROUBLESHOOTING INSTRUCTIONS. REFER ALL SERVICING TO QUALIFIED SERVICE PERSONNEL. CAUTION: CHANGES AND MODIFICATIONS NOT EXPRESSLY APPROVED BY MOTOROLA FOR COMPLIANCE COULD VOID USER’S AUTHORITY TO OPERATE THE EQUIPMENT. IMPORTANT SAFETY INSTRUCTIONS: When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: •..
• Page 3 SAVE THESE INSTRUCTIONS Caring for the Environment by Recycling When you see this symbol on a Motorola product, do not dispose of the product with residential or commercial waste. Recycling your Motorola Equipment Please do not dispose of this product with your residential or commercial waste.

• Page 4: Important Voip Service Information

  There are delays in making your location information available in or through the local automatic location information database. Note: Your service provider, not Motorola, is responsible for the provision of VoIP telephony services through this equipment. Motorola shall not be liable for, and expressly disclaims, any direct or indirect liabilities, damages, losses, claims, demands, actions, causes of action, risks or harms arising from or related to the services provided through this equipment.
• Page 5 STANDARDS APPLY TO ALL MODELS. • NO WARRANTIES OF ANY KIND ARE PROVIDED BY MOTOROLA WITH RESPECT TO THIS PRODUCT, EXCEPT AS STATED ON THE REGULATORY, SAFETY, SOFTWARE LICENSE, AND WARRANTY INFORMATION CARD. MOTOROLA’S WARRANTIES DO NOT APPLY TO PRODUCT THAT HAS BEEN REFURBISHED OR REISSUED BY YOUR SERVICE PROVIDER.
• Page 6 Motorola, Inc. Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change. Motorola provides this guide without warranty of any kind, either implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

• Page 7: Table Of Contents

  Telephone Features Supported by the SBV5121 ....
• Page 8 Software License ......49 viii SBV5121 VoIP Cable Modem User Guide..

• Page 9: Introduction

  You can use your high-speed, upgradeable VoIP cable modem to connect one or more computers in your home or business to the Internet. You can connect: • A single computer equipped with a Universal Serial Bus (USB) port directly to the USB port on the SBV5121 VoIP cable modem •..

• Page 10: Telephone Features Supported By The Sbv5121

  Introduction Telephone Features Supported by the SBV5121 The SBV5121 supports the telephone features listed below. Some features listed may not be available on your telephone. These features are enabled and disabled on your VoIP telephone modem by your service provider.

• Page 11: Top And Front Panel

  Standby This light does not flash During normal operation, the Power, Receive, Send, and Online lights are on and the Link light flashes when the VoIP cable modem is transferring data. SBV5121 VoIP Cable Modem User Guide Installation Troubleshooting SBV5121..

• Page 12: Rear Panel

  10/100Base-T Ethernet cable USB cable Phone wire SBV5121 VoIP Cable Modem CD-ROM SBV5121 VoIP Cable Modem User Guide Installation Troubleshooting & +12VDC equipped computers. on page 35). Resetting may take some time (5 to 30 minutes) because coaxial cable (coax) outlet.

• Page 13: Precautions

  Caution Contact your cable provider before connecting your VoIP cable modem to your existing telephone wiring. Do not connect the telephone wire to a traditional telephone (PSTN) service. SBV5121 VoIP Cable Modem User Guide Installation Troubleshooting with..

• Page 14: Signing Up For Service

  Are there any files I need to download • Do I need a user name or password to access the Internet or use e-mail? SBV5121 VoIP Cable Modem User Guide Installation Troubleshooting MAC address printed on the bar code label marked CM HFC..

• Page 15: Computer System Requirements

  Internet Explorer or Netscape Navigator , with your SBV5121 VoIP cable modem. For Microsoft Windows computers, the Installation Assistant application automatically checks your system configuration. You can start the Installation Assistant from the Main Menu on the SBV5121 VoIP Cable Modem CD-ROM. ® ®..

• Page 16: Installation And Configuration

  Cabling and Startup for a Single User Allow some time (5 to 30 minutes) to power up the first time because the SBV5121 VoIP cable modem must find and lock on the appropriate channels for communications. Always connect coaxial cable to the wall outlet first.
• Page 17 Connect your computer to the VoIP cable modem using USB or Ethernet: USB: Be sure the SBV5121 VoIP Cable Modem CD-ROM is inserted in your CD-ROM drive. Perform the appropriate procedure for Setting Up a USB Driver USB port on the VoIP cable modem.

• Page 18: Setting Up A Usb Driver

  “Setting Up a USB Driver in Windows XP” When you finish setting up the USB driver, you can continue with The SBV5121 VoIP cable modem USB driver does not support Macintosh or UNIX computers. For those systems, you can connect through Ethernet only.

• Page 19: Setting Up A Usb Driver In Windows 98 Second Edition

  Setting Up a USB Driver in Windows 98 Second Edition Insert the SBV5121 VoIP Cable Modem CD-ROM in the CD-ROM drive. This CD contains the USB drivers and must be inserted and read by the PC before you connect the VoIP cable modem to the PC.
• Page 20 Select Specify a location and type the location of your CD-ROM drive. To load the driver successfully, you may need to click Browse to manually select the NetMotCM.sys file from the CD-ROM. SBV5121 VoIP Cable Modem User Guide Installation Troubleshooting..
• Page 21 Select The updated driver.. and click Next. If this window is not displayed, verify that the SBV5121 VoIP Cable Modem CD-ROM is properly inserted in the CD-ROM drive. If you still cannot find the correct driver file, click Cancel to cancel the installation and perform the procedure for “Removing the USB Driver from Windows 98 Second Edition or Windows Me”..
• Page 22 Edition or Windows Me” on page 37 and repeat this procedure. If that does not correct your problem, see the Regulatory, Safety, Software License, and Warranty Information card provided with your SBV5121 VoIP cable modem for information about obtaining warranty service.

• Page 23: Setting Up A Usb Driver In Windows 2000

  Setting Up a USB Driver in Windows 2000 Insert the SBV5121 VoIP Cable Modem CD-ROM in the CD-ROM drive. This CD contains the USB drivers and must be inserted and read by the PC before you connect the VoIP cable modem to the PC.
• Page 24 Click Next. The following window is displayed: Click Next. If the Insert Disk window is displayed, be sure the SBV5121 VoIP Cable Modem CD-ROM is in the CD-ROM drive and follow steps 7 to 11. Otherwise, if the Completing the Found New Hardware window is displayed, you can skip to step 12.
• Page 25 When you finish setting up the USB driver, you can continue with page 23. If you have any difficulties setting up the USB driver, perform page 38 and repeat this procedure. SBV5121 VoIP Cable Modem User Guide Installation Troubleshooting “Configuring TCP/IP in Windows 2000”..

• Page 26: Setting Up A Usb Driver In Windows Me

  Setting Up a USB Driver in Windows Me Insert the SBV5121 VoIP Cable Modem CD-ROM in the CD-ROM drive. This CD contains the USB drivers and must be inserted and read by the PC before you connect the VoIP cable modem to the PC.

• Page 27: Setting Up A Usb Driver In Windows Xp

  Setting Up a USB Driver in Windows XP Insert the SBV5121 VoIP Cable Modem CD-ROM in the CD-ROM drive. This CD contains the USB drivers and must be inserted and read by the PC before you connect the VoIP cable modem to the PC.

• Page 28: Configuring Tcp/ip

  Introduction Configuring TCP/IP The SBV5121 VoIP cable modem contains all required software. You do not need to configure the VoIP cable modem, but you must be sure that your computer is configured for computers). Perform one of the following: •..
• Page 29 Introduction Select the adapter to be used for the SBV5121 cable modem connection and then click Add. The Select Network Component Type window is displayed: Select the Protocol option and click Add. The Select Network Protocol window is displayed: Click Microsoft in the Manufacturers section and click TCP/IP in the Network Protocol section of Select Network Protocol window.
• Page 30 Click OK when prompted to restart your computer and click OK again. When you complete TCP/IP configuration, go to Windows Me” on page 30. SBV5121 VoIP Cable Modem User Guide Installation Troubleshooting “Verifying the IP Address in Windows 98 Second Edition, or..

• Page 31: Configuring Tcp/ip In Windows 2000

  Double-click the Network and Dial-up Connections icon on the Control Panel window. The Network and Dial-up Connections window is displayed: Double-click Local Area Connection icon. The value of number varies from system to system. The Local Area Connection number Status window is displayed: SBV5121 VoIP Cable Modem User Guide Installation Troubleshooting Glossary..
• Page 32 Click Protocol on the Select Network Component Type window and click Add. The Select Network Protocol window is displayed: Click Internet Protocol (TCP/IP) in the Network Protocol section on the Select Network Protocol window. SBV5121 VoIP Cable Modem User Guide Installation Troubleshooting..
• Page 33 Click OK when prompted to restart your computer and click OK again. When you complete the TCP/IP configuration, go to on page 31. SBV5121 VoIP Cable Modem User Guide Installation Troubleshooting “Verifying the IP Address in Windows 2000 or Windows XP”..

• Page 34: Configuring Tcp/ip In Windows Xp

  Click Control Panel to display the Control Panel window. The display varies, depending on your Windows XP view options. If the display is a Category view as shown below, continue with step 3. Otherwise, skip to step 5. SBV5121 VoIP Cable Modem User Guide Installation Troubleshooting..
• Page 35 On the Network and Internet Connections window, click Network Connections to display the LAN or High-speed Internet connections. Skip to step 6. If a classic view similar to below is displayed, click Network Connections to display the LAN or High-speed Internet connections. SBV5121 VoIP Cable Modem User Guide Installation Troubleshooting Glossary..
• Page 36 Right-click on your network connection. If more than one connection is displayed, be sure to select the one for your network interface. Select Properties from the pop-up menu. The Local Area Connection Properties window is displayed: SBV5121 VoIP Cable Modem User Guide Installation Troubleshooting..
• Page 37 Click OK to close the TCP/IP Properties window. Click OK to close the Local Area Connection Properties window. When you complete the TCP/IP configuration, go to on page 31. SBV5121 VoIP Cable Modem User Guide Installation Troubleshooting “Verifying the IP Address in Windows 2000 or Windows XP”..

• Page 38: Verifying The Ip Address

  Select your adapter name — the Ethernet card or USB device. Click Renew. Click OK after the system displays an IP address. If after performing this procedure your computer cannot access the Internet, call your cable provider for help. SBV5121 VoIP Cable Modem User Guide Installation Troubleshooting on page 31..

• Page 39: Verifying The Ip Address In Windows 2000 Or Windows Xp

  Whether you can see cable-TV channels on your television After successfully verifying your cable connections and proper cable-TV operation, you can renew your IP address. SBV5121 VoIP Cable Modem User Guide Installation Troubleshooting to display your IP configuration. A display, like below, indicates a normal..

• Page 40: Renewing Your Ip Address

  Windows. ENTER If after performing this procedure your computer cannot access the Internet, call your cable provider for help. SBV5121 VoIP Cable Modem User Guide Installation Troubleshooting . If a valid IP address is displayed as shown, Internet access should..

• Page 41: Cabling For Multiple Users

  Introduction Cabling for Multiple Users The SBV5121 VoIP cable modem supports several multiple user configurations. Along with an optional hub or router, it can serve as an Internet gateway for up to 31 computers. Not all service providers support multiple user service. For information about multiple user service, contact your cable provider.

• Page 42: Ethernet

  Introduction Ethernet You can connect up to 31 computers to an Ethernet hub connected to a SBV5121 VoIP cable modem, as shown. Computer SBV5121 VoIP Cable Modem User Guide Installation Troubleshooting Cable outlet Coaxial cable SBV5121 VoIP cable modem Ethernet cable..

• Page 43: Troubleshooting

  If your telephone requires external power, check the AC power connection for your telephone. • Check the coaxial cable on the SBV5121 and the electrical outlet. Hand-tighten the cable connectors if necessary. • Check the lights on the front panel. Make sure the green power light is on. If it is not, check that the power cord is properly plugged into the electrical outlet and the VoIP cable modem.

• Page 44: Front-panel Lights And Error Conditions

  If a telephone line is properly connected and the Tel 1 or Tel 2 light remains off, the line has not been set up for service. Contact your service provider. For more information about the lights, see SBV5121 VoIP Cable Modem User Guide Installation Troubleshooting..

• Page 45: Removing The Usb Driver From Windows 98 Second Edition Or Windows Me

  Although your VoIP cable modem model number may be different than in the images in this guide, the procedure is the same. Click the Motorola SURFboard USB Cable Modem and click Remove. The Network window no longer displays Motorola SURFboard USB Cable Modem in the list:..

• Page 46: Removing The Usb Driver From Windows 2000

  Disconnect the USB cable from your computer or VoIP cable modem. Click Yes to restart your computer. Perform “Running the Motorola USB Driver Removal Utility” Removing the USB Driver from Windows 2000 On your Windows desktop, click Start. Click Settings.
• Page 47 Although your VoIP cable modem model number may be different than in the images in this guide, the procedure is the same. Double-click Network Adapters. Click the Motorola SURFboard USB Cable Modem. The Uninstall icon is displayed on the window near the top. Click Uninstall. A window is displayed.

• Page 48: Removing The Usb Driver From Windows Xp

  On the Windows desktop, click Start to display the Start window shown. Click Control Panel to display the Control Panel window. The display varies, depending on your Windows XP view options. SBV5121 VoIP Cable Modem User Guide Installation Troubleshooting Glossary..
• Page 49 Otherwise, skip to step 5. Click System to display the System Properties window. Skip to step 6. If a classic view similar to the following is displayed, click System to display the System Properties window: SBV5121 VoIP Cable Modem User Guide Installation Troubleshooting..
• Page 50 Although your VoIP cable modem model number may be different than in the images in this guide, the procedure is the same. Double-click Network adapters. Click the Motorola SURFboard USB Cable Modem. The Uninstall icon is displayed on the window near the top. Click Uninstall. Close the Device Manager window and Control Panel windows.

• Page 51: Running The Motorola Usb Driver Removal Utility

  “Removing the USB Driver from Windows XP” To run the Motorola USB Driver Removal Utility: Insert the SBV5121 VoIP Cable Modem CD-ROM in the CD-ROM drive. After a short time, a window with language choices is displayed. Press the Esc key on the keyboard to exit the start-up screens.
• Page 52 The following window displays when the USB driver has been successfully removed: Click Exit to exit the Motorola USB Driver Removal Utility. You can click Details to display informational messages about the files that were found and deleted, similar to the ones shown.

• Page 53: Contact Us

  CableLabs Certified, DOCSIS, and Euro-DOCSIS are the industry standards for high-speed data distribution over cable television system networks. They are intended to ensure that all compliant VoIP cable modems interface with all compliant cable systems. Your Motorola SBV5121 VoIP cable modem is DOCSIS or Euro-DOCSIS certified.
• Page 54 What do I do if my VoIP cable modem stops working? “Troubleshooting” on page 35 provides tips to diagnose problems and simple solutions. If you continue to have problems, contact your cable provider or Motorola as described in SBV5121 VoIP Cable Modem User Guide Installation Troubleshooting “Contact Us”..

• Page 55: Glossary

  In a network, upstream describes the direction of data sent from your computer to the Internet. An uninterruptible power supply provides a battery backup to enable voice service to continue for some time during a power outage. SBV5121 VoIP Cable Modem User Guide Installation Troubleshooting..
• Page 56 Internet. Voice and fax have traditionally been carried over traditional telephone lines using a dedicated circuit for each line. VoIP enables calls to travel as discrete data packets on shared lines. SBV5121 VoIP Cable Modem User Guide Installation Troubleshooting Glossary..

• Page 57: Software License

  Software. The Software is never sold. Motorola licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License. Motorola and its 3 party licensors retain the ownership of the Software.
• Page 58 Visit our website at: www.motorola.com 527693-001 3/06..

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